Feedback form for children and young people

You have the right to speak up about things that you like about the State Library, or things that make you feel unsafe or unhappy. Speaking up can be hard, but it is important to try so we can help you and help make the State Library better for everyone.

If you really enjoyed something at the State Library, have a worry, or you feel unsafe or unhappy about something, you can tell us.

If you need help urgently, or are feeling very unsafe, our friendly and supportive staff on the Ground floor or Level 3 can help you, or you can call the police on 000.

You can choose to tell us how you’re feeling in the online form or by calling us on 08 9427 3111.

You could also talk to someone you trust to help you speak up or share your idea.

Your information will come to us and will be kept safe. You can choose to share your name and contact details with us, but if you don’t want to, that’s OK too.

We will listen, take you seriously and do everything we can to help you.

We are called the State Library of Western Australia.

If you are visiting the State Library and:

• you really enjoyed your experience here
• you have an idea to make our library better
• you are unhappy about the way you have been treated
• you are feeling unsafe
• someone did something wrong.

We want you to tell us about it.

If you can't see the form below, please use this link instead.

We will take you seriously, believe you, and do what we can to help.

We respect your privacy but may need to share your information with others who can help if we are worried about your safety or the safety of someone else.

These are the steps we will follow to help you with the worry, problem or information you have told us:

1. We will contact you soon – if you provide contact details we’ll get back to you as soon as we can (within 3 working days) and may ask for more information about what you’ve told us
2. We may need to find out more – it’s possible we’ll need more information so we can investigate what you’ve told us. We will contact you to ask some questions and let you know what we are doing.
3. Keep you informed – we will let you know what is happening with your complaint and provide updates if the investigation is taking some time. If you don’t want updates that’s ok, just let us know.

Our complaints handling policy and procedure, in a child friendly easy-to-read format, explains the rules and steps we follow when working on your complaint.

 
Kids Helpline 
Telephone 1800 55 1800  
Email counsellor@kidshelpline.com.au 

eSafety Commissioner and eSafetykids 

headspace and eheadspace 

 
13YARN 
Telephone 13 92 76 (13YARN) 

 
Help for non-English speaking people contact TIS National.