Get-It!

As well as using the inter library loan service from your local library, you can also choose to become a State Library of Western Australia member and use the Get-It! service. Get-It! provides not only items to borrow, but also copies of journal articles.

Use the Get-It! service to: search, place, track, renew or cancel your requests.

Collect your ordered items from reception on the ground floor of the State Library of Western Australia.
Items not collected after 7 days will be returned to the lending library.

Some additional conditions may apply to rare or high demand items.
Fees may apply
for some items. Where fees apply, advice will be offered and payment requested, before these loans are arranged.
Delivery times vary.

Home Delivery Service
For $10.00 per item - delivery only - the Home Delivery Service is offered. Express Post is used to deliver items.

Please note that return of loans via post or in person to the State Library of Western Australia (SLWA) is at your expense.

Returns should not be made via local libraries but directly to SLWA.

To request home delivery, choose "home delivery" as the Pick-up Location and you will be sent a link to BPoint for payment by credit card.

Frequently Asked Questions: Get-It!  

  1. Do I need to be a State Library member to use the Get-It! service? 
  2. Can I use Get-It! as soon as I receive my State Library card?
  3. How do I login to Get-It!?
  4. What do I do if my password doesn't work or if I have forgotten it?
  5. How do I change my password?
  6. I have lost my library card, can I still access Get-It!?
  7. How do I request an item through Get-It!?
  8. How many items requests can I request through Get-It!? 
  9. How much does it cost?
  10. What types of items can I request through Get-It!?
  11. When can I expect to receive my requested item?
  12. How do I track my requests?
  13. What do the various status messages mean?
  14. How will I be notified when my requested item has arrived?
  15. Where can I collect my requested item?
  16. How long do I have to collect my requested item once it has arrived?
  17. How long can I borrow the item?
  18. How do I renew one of the items I have borrowed?
  19. How can I return my loan?
  20. How can I cancel a request?
  21. Do I still have to pay if I cancel a request?
  22. I get an error message when trying request an item in Get-It!
  23. Can I request copies of journal articles through Get-It!?
  24. Are there any additional restrictions? 
  25. I found an item on the catalogue which is held in Public Libraries, can I request this through Get-It! without having to do another search?
  26. I have a query about my Get-It! loan, who do I contact?

1. Do I need to be a State Library member to use the Get-It! service?

Yes. The Get-It! interlibrary loan (ILL) service is only available to borrowing members of the State Library. In order to use it you must first join the library as a borrowing member. Please see our Borrowing Items webpage to find out how you can join.

2. Can I use Get-It! as soon as I receive my State Library card?

Your new card will be available for use 24 hours after you have registered for access to the Get-It! system. Contact us if you have any concerns using our online enquiry form.

3. How do I login to Get-It!

  • Enter your SLWA membership card barcode in the user id field.
  • Click on login.
  • There is a default password which you can continue to use or you can change it through Account details and edit.

4. What do I do if my password doesn't work or if I have forgotten it?

Get-It! Help Desk to contact Document Delivery staff.

5. How do I change my password?

  • Login to Get-It! via the SLWA catalogue or website.
  • Choose account details then edit, enter your new password as instructed on the screen and click save.

6. I have lost my membership card, can I still access Get-It!

You will require a SLWA membership card to login to Get-It! To apply for a new card, please contact circ@slwa.wa.gov.au, or visit the State Library of Western Australia building and speak to the staff at the Welcome Desk on the ground floor.

7. How do I request an item through Get-It!?

Instructions on how to search and request are available via Get-It! under My Account - How to Search/Request.

8. How many items requests can I request through Get-It!?

You are allowed a maximum of 8 requests at any one time. This includes requests waiting to be filled as well as items lent to you. The system will remove returned and cancelled requests from My requests and enable further requests to be made. An archive of your requests is still available to view by clicking the Show everything box.

9. Are there any fees?

The service is free if the item you request is supplied by WA public libraries. However, some items can only be obtained from interstate libraries.

Some libraries charge $16.50 for  each loan and this charge is also levied for copy requests up to 50 pages. Please note that neither loan nor copy requests will be proceeded with until payment has been made. You will be sent an email that will include the link to our online BPoint credit card payment page.

If you prefer not to incur the $16.50 fee, please add a "not willing to pay" note to your request. If you are willing to pay, please add this in the notes field of your request.

A Home Delivery service is available for $10 per item and if you have requested this you will be sent an email containing the link for payment. Delivery of the loan will not occur until payment has been made.

Please see the Inter Library Loans section on our fees and charges webpage for current charges.

10. What types of items can I request through Get-It!?

Books

Loan conditions are set by the Lending Library and must be followed by you and the State Library. Some books may be restricted to use within the State Library only. eBooks cannot be borrowed through Interlibrary Loan.

Audio Visual Format

DVDs, CDs and CDROMs may be available at the discretion of the Lending Library. Place a request and we will try to obtain the item for you.

Journal articles and conference papers

Within Copyright regulations, journal articles can be requested. These usually arrive as PDFs but can be print copies due to database licence restrictions. Very recent articles may not always be available.

11. When can I expect to receive the item?

Delivery times vary depending on a number of factors. This depends on whether the libraries have the item on the shelf and the time for transportation. This can vary but if the item is available around  5 working days. Popular and new titles will generally take longer as they may be out on loan, in which case a reservation will be placed, unless you specify that you are not willing to wait.

Please contact us via the Get-It! Help Desk if you would like to enquire about the progress of your request.

12. How do I track my requests?

To see the progress of your request, log in to Get-It! and go to the My Account menu on the left hand side of the screen and select the My Requests option

13. What do the various status messages mean?

New - A new request is waiting to be processed.

Pending - The requesting process has started but the item has not yet been received.

Shipped - The lending library has sent the item, but it has not yet been received in the State Library.

Received - The item has been received at the State Library of WA.

Renewal requested - You have asked for a renewal and are awaiting a response from the lending library. The response is subsequently recorded in the details of your request and the status returns to received. You will receive an email advising whether the loan has been renewed (with the new due date) or not.

Returned - The item has been sent back to the lending library.

No holdings available - no copies were available for loan.

The Circulation Status Request no  longer required initially indicates you have cancelled the request and this is awaiting acknowledgement by the lending library. The status Cancelled means your action to cancel the request has reached the lending library and been accepted.

Completed - The request process has been completed and your request is archived in "show everything".

14. How will I be notified when my requested item has arrived?

When a Loan is ready you will receive an automatic email message indicating the item is ready to be  picked up from the State Library's Welcome Desk on the ground floor. We recommend you pick up the item as soon as possible to ensure you have the item for the full 4 week loan period. If it is not collected after 7 days it will be returned to the lending library. Please contact us via the Get-It! Help Desk if you are unable to collect the item within the 7 day time limit.

When a Copy request is ready you will receive an email alert and can find the copy as an attachment to your request in your "My Requests" list. Please note for your recognition that alert emails are sent from noreply@slwa.wa.gov.au. You may need to add this to their list of recognised 'safe' email addresses.

If you change your email address, please go to Account details (left side menu), click Edit, and amend your email record.

15. Where can I collect my requested item?

When a Loan is ready you will receive an automatic email message indicating the item is ready to be picked up from the State Library's Welcome Desk on the ground floor.

Home Delivery - If you have selected the Home Delivery service, the item will be sent to your home address via Express post.

Conditional Requests - Library Use Only Library Use Only items must be read in the 3rd floor Reading Room. You will be advised by email in advance if the item is for Library Use Only.

16. How long do I have to collect my requested item once is has arrived?

We recommend you pick up the item as soon as possible to ensure you have the item for the full 4 week loan period. If it is not collected after 7 days it will be returned to the lending library. Please contact us via the Get-It! Help Desk if you are unable to collect the item within that time limit.

17. How long can I borrow the item?

Books may be borrowed for a period of 4 weeks.

18. How do I renew one of the items I have borrowed?

You can request a renewal for most of your inter library loans. Renewals are subject to the approval of the lending library. All loans supplied using the Get-It! service must be renewed through your Get-It! "My Requests" record. To renew an item: 

  • Log in to Get-It!
  • Click on My Requests
  • Find the title you wish to renew
  • Click on "Renew"

An accept/decline message will be sent to your email.

You cannot renew an item if:

  • Another reader is waiting to borrow the item.
  • Item has previously been renewed. Items can only be renewed once. 
  • Please use the Get-It! Help Desk if you have any questions relating to your renewal request.

19. How can I return my loan?

Returns are made to reception on the ground floor.

20. How can I cancel a request?

If the request status in 'Get-It!' is either new or pending you can cancel the request. Once the status has changed to shipped or received, you will not be able to cancel the request. To cancel a request:

  • Log in to Get-It!  
  • Click on My Requests
  • Find the title you wish to cancel
  • Click on "Cancel"

21. Do I still have to pay if I cancel a request?

If the request has been 'shipped'  or 'received', payment will not be refunded, as the item has already been sent from the lending library.

22. I get an error message when trying request an item in Get-It!

If you get the below message when trying to make a Get-It! request, send the title details to us via the Get-It! Help Desk. You will be informed when this is fixed and you will be able to request the item.

an error occured creating an ILL request

If your search has not found a record of the book that you require, click on Blank Form and fill the form out with as much detail as possible and click on Request.

item not found 

State Library staff will try and fulfil the request. If an item is found and the details you provided  are changed or added to, your request will change accordingly.

23. Can I request copies of journal articles through Get-It!?

Within Copyright regulations, Copy requests can be made for particular pages of a book, journal article, magazine, or newspaper articles. When entering the information ensure the Service is changed to Copy and enter the relevant information. Fill in the author; title of chapter/article; volume, issue and page numbers. Click on Request when you are satisfied that you have filled out as much information as possible in the correct fields. The copyright declaration will appear for you to read and accept. Make a note of the Request ID number or print the details for tracking purposes.

Photocopied items will only be posted on the web in PDF format for you to download and print. Log in to your Get-It! account. Under the View section, click Electronically Received Article. The items are viewed in Adobe Acrobat. Please remember that the documents will be removed 30 days after a notification email is sent to you, not 30 days after you first view the documents. If you no longer need an article, you can delete it manually by pressing the "delete" button. If you find that you will need to use the document longer than 30 days, be sure to save the PDF  locally before deleting.

24. Are there any additional restrictions?

Some additional conditions may apply to rare or high demand items; some items may be supplied for use in the library only. If this is the case, you will be notified and arrangements will  be made to view the item in the Reading Room on the third floor of the State Library.

25. How do I request Public Library items found in the State Library catalogue?

  • Search for the item in the State Library Catalogue
  • Click on the item you wish to request
  • Click on the Get-It! link
  • You will be taken into Get-It! and the item you searched for in the catalogue should be found in the Get-It! search
  • You will need to login to request the item

26. I have a query about my Get-It! loan, who do I contact?

You can contact the Document Delivery team through the Get-It! Help Desk.

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Page last updated: Monday 8 August 2016

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