Feedback and Complaints

The State Library of Western Australia is constantly seeking to improve our services and we welcome clients' comments on ways we can do this. If you have any suggestions, feedback or complaints about our services please contact us through any of the following methods:

  • Complete the online Feedback Form
  • Complete a printed Feedback Form available at all of our service desks
  • E-mail us at
  • Write to us, addressing your letter to:

    Chief Executive Officer and State Librarian
    State Library of Western Australia
    25 Francis Street
    PERTH WA 6000:

What happens next?

We value your comments and if you leave your name and contact details, we will provide a personal response within the timeframes laid out in our Complaint Handling Policy.

Customer Service Charter

To see our full commitment to our customers, please view our Client Service Charter.

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Page last updated: Tuesday 14 June 2016

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