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Feedback and Complaints

The State Library of Western Australia is constantly seeking to improve our services and we welcome clients' comments on ways we can do this. If you have any suggestions, feedback or complaints about our services please contact us through any of the following methods:

Complete the online Feedback Form
Complete a printed Feedback Form available at all of our service desks
E-mail us at info@slwa.wa.gov.au
Write to us, addressing your letter to:

Chief Executive Officer and State Librarian
State Library of Western Australia
25 Francis Street
PERTH WA 6000

What happens next?

We value your comments and if you leave your name and contact details, we will provide a personal response within the timeframes laid out in our Complaint Handling Policy.

Customer Service Charter

To see our full commitment to our customers, please view our Client Service Charter.

Page last updated: Wednesday 6 March 2013